MAIN STREET PERKS FAQ

Do my points expire?
No. Your points do not expire. 

How do I identify myself when ordering?
You don't need a special ID card. Your account can be associated with your phone number. Download our new app and show the QR at checkout. 

I've had an account for a long time, do I need a new account?
No, your previous account is still active. You can register to find your account when you download the app. Just enter your phone number to find your point balance. 

I changed my credit card. Are my points gone? 
No. We can look up your points with your phone number.

I think I have several accounts. Could I merge my accounts? 
We ask that you don't try to handle this at the counter as it slows down the line considerably- but it can be done! Contact us with the form below. 

I made a purchase and my points were not added on my last visit. Can I have my points added manually? We kindly ask that when possible, you inform our staff members of your rewards account on check out. However, If you contact us through the form below and enter your ticket number, we can assist you.

Is there a limit to how many points I can collect? 
No, there's not! You can collect points for a rainy day- we store all information securely. Your information and balance is safe. 

What is the reward ratio?
The Rewards are simple - Earn 1 point for every $1 spent and receive a $5 discount for every 50 points you redeem.

Tips for using our mobile app:

• Update the app from the App Store (Make sure you are using the most current version of the app.)
• You can also choose to regularly update the app inside the app with "Update App" button for regular updates made by our team.
• Make sure you are logging in with the same phone number you use at the counter at Main Street (don't use a different mobile number).