Refund policy

Online Purchase Return Policy

Seasonal/Holiday Online Purchase Return Policy

Online Purchase Return Process

In-Store Purchase Return Policy

Seasonal/Holiday In-Store Purchase Return Policy

Main Street Roasters - Online Purchase Return Policy

Standard Online Returns (Non-Seasonal Items)

• We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
• To be eligible for a return:
  • The item must be in the same condition that you received it.
  • The item must be in its original packaging.
  • The item must not be a non-returnable item.
  • If the item is a Seasonal/Holiday Item, please see our Seasonal/Holiday Online Purchase Return Policy to see if it is eligible to be returned
  • You’ll also need the receipt or proof of purchase.
• You can always contact us for any return question.

Seasonal/Holiday Online Refund Policy

• Seasonal Merchandise Return Window:
  In Store Seasonal / Holiday merchandise may be returned, exchanged, or refunded within 5 days of purchase only.
• Defective Items:
  If you receive a defective seasonal item, please contact us or return the item within 10 days of purchase to receive a refund.
• Final Sale After 5 Days:
  All seasonal merchandise becomes final sale after 5 days from the purchase date.
  This policy helps us maintain the quality and availability of our seasonal offerings for everyone.

A seasonal gift or product is a limited-time item designed to celebrate or align with specific holidays, seasons, or events, including but not limited to: Valentines Day, Easter, Mothers Day, Fathers Day, July 4/ Americana, Fall/Autumn/Thanksgiving, Christmas. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods such as coffee beans, teas, items for consumption, syrups. We also do not accept returns for custom coffee favors. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

How do I return an item?

Items sent back to us without first requesting a return will not be accepted.

1. To start a return, you can submit a request on our contact form. 
2. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 
3. Please note that returns will need to be sent to the following address: 158 East Market Street, Nappanee, IN 46550
   

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us.

Cancelling an order:

Because we strive to ship all retail orders within 1-2 days of receiving the order, we must ask that you only cancel an order within 48 hours of making it. There will be a 10% restocking fee for any cancellations received after 48 hours and the customer must pay all shipping costs.

Main Street Roasters – In-Store Purchase Return Policy

Standard In-Store Returns (Non-Seasonal Items)

• We accept returns within 10 days of in-store purchase.
• To be eligible for a return:
  • The item must have been purchased within the last 10 days
  • The item must be unused, in original condition, and in original packaging
  • Clothing and apparel must have tags attached to qualify for a return
  • A receipt or proof of purchase is required
• Approved returns are issued as in-store credit only.
  (No cash or card refunds.)

Seasonal / Holiday In-Store Returns

• Seasonal and holiday items may be returned, exchanged, or refunded within 5 days of purchase.
• After 5 days, all seasonal merchandise is final sale.
• If a seasonal item is defective, please contact us or return it within 5 days of purchase for a refund.
• Approved returns for seasonal or holiday returns are issued as in-store credit only.
  (No cash or card refunds.)

Non-Returnable In-Store Items

• Consumable or perishable goods, including:
  • Whole bean or ground coffee (includes sealed products) 
  • Tea, chai, hot cocoa (includes sealed products)
  • Baked goods, snacks, food items, perishable goods
• Custom or special-order items, including personalized products
• Personal care, health, or medicinal products, including select beauty items
• Sale, closeout, and clearance items